Frequently Asked Questions
1. Do you deliver? If so what is the fee?
Yes we do! Our delivery range is Paauilo to Waikoloa , Kohala Coast and N. Kohala including Hawi and Kapaau. Delivery fee ranges and starts at $5 for in town Waimea up to $30+ for Kapaau. We use a trucking company to handle our Kona and Hilo areas starting at $25+.
2. Do you ship flowers and leis to the Mainland?
We sure do! We are certified by the state of Hawaii Department of Agriculture to ship a limited amount of cut flowers, compact arrangements and leis. There is an box and Ag stamp fee starting at $15+ added to the cost of the items being shipped. Shipping is done via FedEx and starts at $45 for a 2 day service and $60 for overnight. There is no way for us to give an exact amount for shipping. We can only provide estimates. Shipping charges are separate as FedEx will charge your credit card provided directly. Shipping items are at your own risk. If there is a delay in shipping from FedEx a refund will not be given.
3. Can I order online?
No we do not have online ordering set up. We like to talk to our customers to be sure they are getting what is best for them. You are able to communicate via email and place your order that way. If you would like to place an order via email please include the following information:
Recipients name, delivery address & phone number
Item requesting for delivery
Card message if any
Special requests or instructions
Billing information of credit card holders name, card number, expiration date, security code, billing zip code and phone number.
4. Which lei should I get?
Leis are unisex and are given for all occasions. Factors in determining lei type include fragrant vs. non fragrant. Specialty vs. simple and what are you using the lei for? Fragrant flowers are Ginger, Pakalana, Pikake and tuberose. Simple lei would be a Ti leaf or orchid single vs. a specialty lei such as Akulikuli or a double style tuberose.
5. How long do leis last?
Leis are usually a one time use only. Certain leis such as rose rope, Kukui with ti leaf and Maile do dry and keep some color and shape.
6. Do you do weddings?
Yes we do! We are available for a small elopement to an all out extravaganza! We are familiar with hotels and venues on the Kohala Coast and Waikoloa. Please contact Kelsi, our Director of Weddings and Special and Events at email@example.com. Please view our Facebook and Instagram pages and #ainahuaflorals to see pictures.
7. Do you do funerals?
Yes we can make flowers for funeral services. Standing wreaths start at $175, shapes such as heart or circle start at $250 and casket spray start at $175.
8. How long do the flowers last?
Tropical flowers are long lasting up to 14 days. Certain varieties are stronger than others. Rose and spring flowers last between 5-7 days. Flowers arranged in a oasis tend to last longer than those in glass vases.
9. How soon should I place my order?
Its recommended to place your order as soon as you know what you want to avoid having to settle with your second option. We take orders up to a year in advance. Due to weather changes we may need to make substitutions based on what is available.
10. What are the flower arrangement dimensions?
Approximate dimensions are as follows (WxH):
Small, Medium, Large
One sided: 8" x 12", 14" x 24", 21" x 36"
Round :7" x 7", 12" x 12", 14" x 14"
Long and Low(LxWxH): 10" x 7" x 8", 18" x 8" x 9", 24" x 9" x 9"
11. How often should I change/water my arrangement?
Flowers arranged in floral foam should be watered every 3-5 days. If arranged in a glass vase the water should be changed every 3 days and bottoms of flowers trimmed. Only the bottom 3"-5" of the stem needs to be in water. Excess water may cause stems to rot faster giving a shorter vase life.
12. Where are you located?
Our physical location is 64-649 Ainahua Alanui, Kamuela, HI 96743. Please use that address when using Google maps. Please also see "Contact Us" page for more information.